Returns & Exchanges

At Tout Terrain North America, we stand by the quality of our premium cycling gear and offer a 30-day return window for items in new, unused condition with original packaging. We are dedicated to ensuring your adventure equipment meets your expectations and supports your journey.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number and shipping instructions.

• 2.
  Package Your Gear

  Securely pack the items in their original manufacturer packaging, ensuring all components, manuals, and tags are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable carrier of your choice to send the package to our North American distribution center.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned equipment, we will process your refund to the original payment method within 5-7 business days.