Frequently Asked Questions
Everything you need to know about our premium touring bikes and trailers.
What is the typical lead time for a custom Tout Terrain bicycle?
Since our bicycles are custom-built to your specifications in Germany and imported to North America, lead times typically range from 8 to 12 weeks depending on component availability.
Does Tout Terrain North America offer international shipping?
We primarily serve the United States and Canada. For shipping to other regions, please contact our support team to discuss freight options and potential customs duties.
What kind of warranty comes with my purchase?
We offer a 5-year warranty on our steel frames against manufacturing defects and a standard 2-year warranty on components and accessories.
Are the trailers compatible with non-Tout Terrain bicycles?
Yes, our trailers are designed to be versatile. We offer a variety of hitch adapters and seat post sleeves to ensure compatibility with most mountain, touring, and e-bikes.
What is your return policy for accessories and gear?
Unused accessories in their original packaging can be returned within 30 days of delivery. Please note that custom-configured bicycles are generally non-returnable.
Can I service my Tout Terrain bike at a local bike shop?
Absolutely. While our frames feature proprietary technology like the Ergo-Stop, we use industry-standard components from brands like Rohloff, Shimano, and Cinq that can be serviced by qualified mechanics anywhere.